This privacy policy explains how we collect, use, and protect your personal data when you use our AI requirements analysis chatbot. This policy complies with the General Data Protection Regulation (GDPR) and relevant EU and Greek laws.
About Us
Medoid A.I. Private Company (“Medoid” or “we” or “us”) operates this AI requirements analysis chatbot. Our registered office is at 130 Egnatia Street, Thessaloniki, Greece. For any questions, please contact us at info@medoid.ai or +302310240231 during regular business hours.
Data Controller
Medoid A.I. Private Company is the data controller and determines the purposes and means of processing your personal data.
What Personal Data We Process
- Email Address: Collected for the purpose of email verification and, if requested by you, for further communication.
- Chat Data: Collected during your interaction with the chatbot. This data is used to provide a structured summary of your AI project needs and for statistical analysis in an anonymous and aggregated form.
Purpose of Data Processing
- Email Verification: To ensure the security of the session and verify that you are a real person.
- Communication: To communicate with you if you request further assistance or updates.
- Statistical Analysis: To analyze chat data anonymously and in aggregate for improving our services and understanding user needs.
Legal Basis for Processing
- Email Address: Processing is based on your consent (Article 6(1)(a) GDPR).
- Chat Data: Processing is based on your consent (Article 6(1)(a) GDPR) and for legitimate interests in improving our services (Article 6(1)(f) GDPR).
Data Retention Period
- Email Addresses: Retained for as long as necessary to fulfill the purposes for which it was collected or until you withdraw your consent.
- Chat Data: Retained for statistical purposes in an anonymized and aggregated form for up to 50 months.
Data Security
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of data processing. These measures are designed to protect your data from unauthorized access, alteration, disclosure, or destruction.
Third-Party Processing
We use third-party services to process chat data to provide you with a structured summary and improve our services. These third parties are bound by contractual agreements to ensure compliance with GDPR and the protection of your personal data.
Your Rights
You have the following rights regarding your personal data:
- Right to Access: You can request access to your personal data and obtain information about how it is processed.
- Right to Rectification: You can request correction of any inaccurate or incomplete personal data.
- Right to Erasure: You can request deletion of your personal data, subject to certain conditions.
- Right to Restrict Processing: You can request restriction of processing your personal data under certain conditions.
- Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit those data to another controller.
- Right to Object: You can object to the processing of your personal data under certain conditions.
- Right to Withdraw Consent: You can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us at info@medoid.ai or +302310240231.
Data Transfers
Your personal data is not transferred outside the European Union and the European Economic Area (EEA). If in the future we need to transfer data outside the EU/EEA, we will ensure appropriate safeguards are in place as required by GDPR.
Data Breach Notification
In the unlikely event of a data breach, we will notify the relevant supervisory authority and, if the breach is likely to result in a high risk to your rights and freedoms, we will also notify you without undue delay.
Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.
Contact Information
If you have any questions about this privacy policy or our data practices, please contact us at:
- Email: info@medoid.ai
- Phone: +302310240231
- Address: 130 Egnatia Street, Thessaloniki, Greece
Right to Lodge a Complaint
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Hellenic Data Protection Authority:
- Address: 1-3 Kifisias Avenue, Athens, GR 11523, Greece
- Phone: +302106475600
- Email: contact@dpa.gr
Thank you for trusting us with your personal data. We are committed to protecting your privacy and ensuring the security of your data.
Effective Date: August 21, 2024 01:35
